Callback Information
In an effort to increase the quality of support for certain account and billing-related issues, we have included the option for a callback service to help resolve specific issues that can arise.
Please be aware that this service is for account and billing related issues only, and will not be able to assist with In-Game assistance.
The callback service at this time, will only be offered by the Support Staff when all attempts to assist and resolve the issue through email have proven unsuccessful.
http://uo.com/faq/